IBM Support

Qradar: Fix an error occurred while registering app instance after a failed app upgrade

Troubleshooting


Problem

If an attempt to upgrade an app that uses Assistant or the extension management tool fails, it can cause the app to go into "Error" state.

Symptom

  1. Connect to your qradar console by using ssh
  2. Start qappmanager: 
    /opt/qradar/support/qappmanager
  3. Try to start the application that uses option 23
  4. Enter any security profile id with Admin/Admin 
  5. Enter the id of the application that you want to start
  6. Observe the following error:
    In qradar.log: 
    [tomcat.tomcat] [pool-3-thread-7] com.q1labs.restapi_annotations.content.exceptions.endpointExceptions.ServerProcessingException: An error occurred while registering app instance with id XXXX with QRadar.
    In qappmanager: 
     2751 | 2751 | QRadar Log Source Management | ERROR   | ERROR       | 2023-03-13 07:46 | consoleprimary | LOCAL |    100 |    | An error occurred while registering app instance with id 2751 with QRadar.
    Important: If the application is stuck in "UPGRADING" state, you need to perform the steps here: https://www.ibm.com/support/pages/node/6829111
    Note: For more information on Qappmanager, visit: https://www.ibm.com/support/pages/qradar-about-qappmanager-support-utility

Document Location

Worldwide

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Document Information

Modified date:
30 May 2023

UID

ibm16997505

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