IBM Support

QRadar: Fans information not reported in IMM/XCC

Troubleshooting


Problem

The fan information is not displayed while the host is rebooting.

Symptom

When the administrator checks the M5 by going to Server Management, the fan status is Unknown:
image-20230120165301-3
Also, in M6, the administrator can go to Summary, then Fan, the icon is unavailable and with the Not Found status:
image-20230120165108-2

Resolving The Problem

This behavior is expected. The fan information is not available while the host is booting. The information is displayed only after the OS boot is finished. 
M5 model example:
image-20230120104900-2
M6 model example:
image-20230120105042-3
Fan information in M6:
image-20230120105148-4

Document Location

Worldwide

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Document Information

Modified date:
23 January 2023

UID

ibm16856727