Troubleshooting
Problem
Administrators who try to restart an application by using the qappmanager utility can receive the following error:
"An error occurred setting app status to [RUNNING]. Task state found to be [EXCEPTION]."
Symptom
When users open the applications in the user interface, they can see errors such as "404 page not found", "Bad Gateway" or the application tab is not in the interface.
The following image illustrates the Log Source Management app not opening and requesting to be downloaded:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.4.0;and future releases"}]
To view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use the link to actual document below to access the full document. You will be asked to log on if you are not already logged in. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
More support for:
IBM Security QRadar SIEM
Component:
QRadar Apps
Software version:
7.4.0 and future releases
Operating system(s):
Linux
Document number:
7009209
Modified date:
13 July 2023
UID
ibm17009209
Manage My Notification Subscriptions