Troubleshooting
Problem
On 8 November 2021, the QRadar development team released a new version of auto update version 9.11 for QRadar Consoles. If you are on auto update version 9.9 or earlier, you might experience auto update download errors. Administrators who experience issues with their auto update servers can review this technical note to confirm their auto update version.
What's new in auto update V9.11
- Added an intermediate certificate named au-cert-chain.pem, replacing au-cert.pem.
- Improves installation dependencies and RPM conflict resolution when updates run.
- Reduces wait times for failed downloads.
- Other small quality of life improvements.
Symptom
Administrators who manually install RPM or use a version of auto update before 9.10 can experience errors issues to the IBM Cloud. The latest version of auto update is 9.11 requires a new intermediate certificate chain pem file to retrieve the latest auto updates.
- Log in to the Console as an administrator.
- In the Admin tab, click the Auto Update icon and select View Log.
- Verify the automatic update history to determine the cause of the installation error.
Document Location
Worldwide
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Document Information
Modified date:
03 May 2024
UID
ibm16515880