IBM Support

QRadar on Cloud: Log source Test tool fails with the error "Please refer to the browser's console for additional information"

Troubleshooting


Problem

Administrators who try to run a test in a log source receive the error:
An unknown error has occurred. Please refer to the browser's console for additional information.

Cause

The issue is related to the defect IJ32040:

Diagnosing The Problem

The issue can be reproduced with the following steps:
  1. Log in to the QRadar graphical interface.
  2. Go to Log Source Management app. 
  3. Open a log source and start the test on the Test tab.
  4. The following pop-up window is displayed:
    image-20240625105552-1

    Result:
    The test fails to run and a pop-up window with the "An unknown error has occurred" error is displayed.

Resolving The Problem

Administrators have to add the word origin- before the console name in the URL they use to access QRoC.
URL example:
https://origin-console-xxxx.qradar.ibmcloud.com/ 
If the issues persists, contact QRadar Support for assistance.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]

Document Information

Modified date:
25 June 2024

UID

ibm17157522

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