Troubleshooting
Problem
The DNS data collector (DNS) in QMGTOOLS that aids the customer in gathering data to debug DNS related problems
Diagnosing The Problem
The DNS data collector in QMGTOOLS aids in gathering data to debug DNS related problems. The data it collects includes:
- Joblogs for QTOBD* jobs
- SYSSNAP Data (PTFs, TCP Config, SST dumps, etc.)
- /QIBM/UserData/OS400/DNS/
- ARE Network Verification
Resolving The Problem
1. If the QMGTOOLS toolkit has not yet been installed, you should refer to the following document for information on how to download and install the QMGTOOLS toolkit on your IBM i server. The following URL is contains additional information. http://www-01.ibm.com/support/docview.wss?uid=nas8N1011297
Note: This DNS collector tool requires a build date of at least 02/13/2024. If you just downloaded the tool, this can be ignored. If you need to update, please follow the steps in http://www.ibm.com/support/docview.wss?uid=nas8N1020468
2. Add QMGTOOLS to the your library list (ADDLIBLE QMGTOOLS) and type GO MG.
3. Take Option 4 for Communications Menu
4. Take option 15 for DNS data collector
5. If data is to be uploaded directly, it requires an IBM Transfer ID as well as network access to the internet. More information about setting up the IBM transfer ID and storing in QMGTOOLS can be found at:
https://www.ibm.com/support/pages/qmgtools-create-transfer-id-upload-data-ibm
Note: This DNS collector tool requires a build date of at least 02/13/2024. If you just downloaded the tool, this can be ignored. If you need to update, please follow the steps in http://www.ibm.com/support/docview.wss?uid=nas8N1020468
2. Add QMGTOOLS to the your library list (ADDLIBLE QMGTOOLS) and type GO MG.
3. Take Option 4 for Communications Menu
4. Take option 15 for DNS data collector
5. If data is to be uploaded directly, it requires an IBM Transfer ID as well as network access to the internet. More information about setting up the IBM transfer ID and storing in QMGTOOLS can be found at:
https://www.ibm.com/support/pages/qmgtools-create-transfer-id-upload-data-ibm
Once transfer ID is created, it can be stored with document: https://www.ibm.com/support/pages/qmgtools-store-ftp2ibmcmd-credentials
6. The command to capture data and upload
The above command can be entered without a menu option:
DNSCOL FTP_RSP(Y) IBMID(*STORED) CASE_NBR(TS123456789)
This will zip up the requested data into /tmp/collectorscripts/data/DNSCollector.zip. If FTP is set to Y, it will upload to the CASE. If there is a problem with the FTP, the user will need to upload the file manually to ecurep at http://www.ecurep.ibm.com/app/upload
Blue Diamond Data Upload
If data is for Blue Diamond account, the DNSCOL command requires FTPTYPE(*BDFTP) and the upload should be with command:
DNSCOL FTP_RSP(Y) FTPTYPE(*BDFTP) IBMID(*STORED) CASE_NBR(TS123456789)
[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"ARM Category":[{"code":"a8m0z0000000CM1AAM","label":"Communications-\u003EDNS"}],"ARM Case Number":"","Platform":[{"code":"PF012","label":"IBM i"}],"Version":"7.3.0;7.4.0;7.5.0"}]
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Document Information
Modified date:
13 February 2024
UID
nas8N1022376