IBM Support

"QE-DEF-0285 - The logon failed ... Unable to load the driver manager library ( db2cli.dll )" when running Standard Reports

Troubleshooting


Problem

User launches Controller. User runs any 'standard report' (also known as 'system report'). User receives error message.

Symptom


IBM Cognos Software
QE-DEF-0285
The logon failed.

Details
QE-DEF-0325 The logon failed for the following reason:RQP-DEF-0068 Unable to connect to at least one database during a multi-database attach to 1 database(s) in: IBMDADB2.DB2COPY1:<DB2SERVERNAME>:<databasename>:<Windows_user> UDA-SQL-0569 Unable to load the driver manager library ( db2cli.dll ).UDA-SQL-0571 The operating system returned an error message ( The specified module could not be found. ).RSV-SRV-0042 Trace back:RSReportService.cpp(771): QFException: CCL_CAUGHT: RSReportService::process()RSReportServiceMethod.cpp(265): QFException: CCL_RETHROW: RSReportServiceMethod::process(): asynchRunSpecification_RequestRSASyncExecutionThread.cpp(787): QFException: RSASyncExecutionThread::checkExceptionRSASyncExecutionThread.cpp(224): QFException:
<....>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21503327

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