Troubleshooting
Problem
A customer using SSH-FTP is able to successfully connect and authenticate to a C:E mailbox, however, on attempting to put a file -one of two errors are seen; Attempting to put filenames up to and including 8 characters = "Mailbox access not permitted (MAILBOX_EACCESS)." Attempting to put filenames longer than 8 characters = "Mailbox component '55555.rtf' too long - returning: 'File name too long'"
Symptom
trace file:
RealMailbox( path='/55555.rtc', buf=0xffbfb524, size=1024 )
Mailbox component '55555.rtc' too long - returning: 'File name too long'
Cause
Wrong 'put' command syntax used
Diagnosing The Problem
Enable tracing for the apropriated protocol daemon
ceutrace -d<daemon-name> -o -l9
e.g. ceutrace -dSSHFTP -o -l9
Resolving The Problem
Check the 'put' command syntax
use:
put sourcefile
- This will put the source file to the current mailbox with the same filename
or
put sourcefile ./destinationfile
- This will put the source file to the current mailbox with the destinationfile name
or
put sourcefile /mailbox/destinationfile
- This will put the source file to a mailbox with the destinationfile name
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Document Information
Modified date:
17 December 2019
UID
swg21642456