Troubleshooting
Problem
User launches the Citrix StoreFront website, which hosts the Controller-on-Cloud system. User types in username/password. The relevant icon appears.
User clicks on the Citrix icon (to launch Controller on Cloud). An error appears.
Problem only affects some laptops/PCs.
Symptom
The error will vary depending on what version of Citrix client is installed:
Example #1
Citrix Receiver
The published resource is not available currently. Contact your system administrator for further assistance
The published resource is not available currently. Contact your system administrator for further assistance
Example #2
Unable to connect to the server. Contact your system administrator with the following error: SSL Error 47: The server sent an SSL alert: sslv3 alert handshake failure (alert number unavailable)
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
ibm11172836