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PRS-PRH-0221 The portal/variables_TM1.xml could not be opened

Troubleshooting


Problem

In an integrated environment where TM1 is using CAM authentication and the BI server is on Windows Server 2008, logging into TM1 Web fails with PRS-PRH-0221 the portal/variables_tm1.xml could not be opened.

Cause

The variables_TM1.xml file has actually been saved as a SAMPLE file rather than XML even though the extension is .xml and TM1Web is unable to locate it.

Resolving The Problem

1- On the BI App server, open the templates\ps\portal folder.

2- Ensure that the folder view option is set to 'detail'

3- Under the 'File Type' column, the type for variables_TM1.xml is listed as 'SAMPLE' although the file extension is 'XML'

4- Rename this file to variables_TM1COPY

5- Copy any other file of XML type from the folder such as the variables_plan.xml

6- Paste the file in the templates\ps\portal folder.

7- Change the name to variables_TM1

8- Open the newly created variables_TM1 and remove all the contents.

9- Open the variables_TM1COPY and copy all the contents of this file and paste into the newly created variables_TM1 file.

10- Save and retest logging into TM1Web.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;9.5.1;9.5","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]

Document Information

Modified date:
15 June 2018

UID

swg21496610