Troubleshooting
Problem
When Restarting ProecTIER software VTL errors with internal error - source_dir/cmnt/cm_proxy/cluster_manager.cc line 820
Symptom
The vtf_internal.log will have the following footprint.
Mar 3 15:16:43 kelvin vtl[1729]: (1729)[ERROR]: CMRpcClient: RpcClient::Init: clnt_create failed. clnt_spcreateerror returns reason: RpcClient: RPC: Unknown host
Mar 3 15:16:43 kelvin vtl[1729]: (1729)[ERROR]: CMClient: CMRpcClient::Init: m_rpcClient.Init() failed - AC_RPC_UNKNOWNHOST
Mar 3 15:16:43 kelvin vtl[1729]: (1729) 3040: Internal error (844424931377161) in file source_dir/cmnt/cm_proxy/cluster_manager.cc line 820.
Mar 3 15:16:43 kelvin vtl[1729]: (1729)[ERROR]: GEN: BugCheck: BUGCHECK - ABNORMAL TERMINATION STATUS (3000000130009) at line 820 file source_dir/cmnt/cm_proxy/cluster_manager.cc - CM_NO_COMMU
Cause
The RPC protocol needs to be able to find localhost on 127.0.0.1 . The AC_RPC_UNKNOWNHOST is the key section of this failure.
Environment
ProtecTIER Software
Diagnosing The Problem
Check that the /etc/hosts file has not been changed recently
Resolving The Problem
Check and correct the /etc/hosts file so that it has the line :
127.0.0.1 localhost.localdomain localhost
The Entire /etc/hosts file may look like this :
# Do not remove the following line, or various programs
# that require network functionality will fail.
127.0.0.1 localhost.localdomain localhost
::1 localhost6.localdomain6 localhost6
192.168.1.26 kelvin
10.0.0.51 internal_node1
10.0.0.52 internal_node2
192.168.168.162 node2
172.31.1.1 TSSC
172.31.1.15 TSSC_172.31.1.15
172.31.1.10 TSSC_172.31.1.10
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Document Information
Modified date:
16 February 2022
UID
ssg1S1003495