Troubleshooting
Problem
PWeb reports are failing with Oracle errors: "connection lost contact".
Symptom
The PWeb Status Monitor shows scheduled reports failing with errors:
[SERVERRROR]: ORA-03135: connection lost contact
The report logs show entries like:
CONNECT: ORA-03135: connection lost contact
## connect: 60.1524s.
loader:
Connection to flexpm for flexpm/flexpm failed:-3135
: ORA-03135: connection lost contact
loader: Failed to connect to Oracle.
The Oracle alert log (alert_flexpm.log) shows entries like:
WARNING: inbound connection timed out (ORA-3136)
[{"Product":{"code":"SSG24D","label":"Prospect"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF027","label":"Solaris"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21419704