Troubleshooting
Problem
Customer is trying to patch Controller from one version (for example Controller 10.1.1 RTM) to a later version (for example 10.1.1 FP2) by applying a patch (for example "up_cntrl_win32_10.1.6302.53_ml.tar.gz"). During the installation procedure, an error appears.
Symptom
Error
The product does not exist in this location or the version information could not be determined.
Select 'OK' to enter a different path.
Select 'Cancel' to terminate.
[OK] [Cancel]
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21641295