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The Process Designer installation for IBM Business Process Manager (BPM) fails with an operating system is not supported error

Troubleshooting


Problem

The IBM Process Designer installation fails when you use the installProcessDesigner_admin.bat batch file on the Microsoft Windows 7 operating system.

Symptom

During the verification step, the Installation Manager displays an error that indicates that the operating system is not at a supported level.

Cause

The installProcessDesigner_admin.bat batch file within the IBM Process Designer installation image file is set to run in compatibility mode. The pre-requisite check determines whether the compatibility mode is enabled for an earlier operating system version or fix pack, such as Windows XP, even though you are trying to install it on a supported operating system, such as Windows 7. When the compatibility mode is set for an earlier operating system version, the verification step fails.

Resolving The Problem

To resolve this issue, complete the following steps

  1. Navigate to the Process Designer installation image file location. This directory is the location where you decompressed the downloaded IBM Process Designer image file.

  2. Find the installProcessDesigner_admin.bat file, right-click it, and select Properties. For example, the file might be in the following directory: C:\IBM ProcessDesigner_unzipped\installProcessDesigner_admin.bat

  3. On the Compatibility tab, clear the Run this program in compatibility mode option. See the following screen shot:




  4. Click Apply and then click OK..

  5. Run the installation process again.

[{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Installation \/ Configuration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0.1;8.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Product Synonym

BPM

Document Information

Modified date:
15 June 2018

UID

swg21633448

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