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Problems with Wily Introscope when exploiting the MQ JMS client from WebSphere Application Server

Troubleshooting


Problem

You are using the application "CA Application Performance Management", also known as "CA Wily Introscope and Customer Experience Manager" (often misspelled as Wily Introspect) to monitor activity for your MQ JMS client from WebSphere Application Server. You are seeing several types of errors that are difficult to explain, such as memory leaks and disconnections.

Symptom

You see in the WebSphere Application Server traces some Java™ stacks that contain both WebSphere MQ (WMQ) and Wily Introscope calls, such as:
at com.wily.introscope.agent.trace.ATracerFactory.formatParameterizedName(ATracerFactory.java:455)
at com.wily.introscope.agent.trace.hc2.ASingleInstanceTracerFactoryHC.getComponentName(ASingleInstanceTracerFactoryHC.java:142)

[{"Product":{"code":"SSFKSJ","label":"WebSphere MQ"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Java","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5;7.1;7.0;6.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

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Document Information

More support for:
WebSphere MQ

Software version:
8.0, 7.5, 7.1, 7.0, 6.0

Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows

Document number:
210719

Modified date:
28 April 2025

UID

swg21605479

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