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Problem processing files with special charaters using the Mapper / Translation Service

Troubleshooting


Problem

Customer is receiving XML data from partners in many different countries. They have tried using Free Format fields and also tried adding Syntax Tokens in the map but were still encountering issues with special characters.

Symptom

Files containing special characters such as ñ, è, é, ä, ë, à etc. appear with ? after the translation service.

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Mapping and Translation","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"All","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
04 March 2019

UID

swg21997058