IBM Support

Problem converting fax body or coversheets with IBM Filenet RightFax

Troubleshooting


Problem

Outbound faxes using RightFax fail with the error Problem converting fax body or coversheets.

Symptom

The Postscript files in Panagon Print may have the following additional text appended to the front:


    serverdict begin 0 exitserver

Cause

Panagon Print is not correctly configured for use with RightFax.

Resolving The Problem

In the Configuration for the RightFax queue within Panagon Print, set the options as follows:

  • Disable Send Exitserver command.
  • In Font Options, set Automatically Download to Beginning of Each Job.

[{"Product":{"code":"SSNVMX","label":"FileNet Capture"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Panagon Print","Platform":[{"code":"PF033","label":"Windows"}],"Version":"4.4;4.3","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Historical Number

10005273

Product Synonym

PRINT

Document Information

Modified date:
17 June 2018

UID

swg21275505