IBM Support

Problem with CAFE 10.2.2 and Cognos for Microsoft Office 10.2.2 on the same Windows machine with MS Office 2010

Troubleshooting


Problem

Launch Excel 2010, click on the IBM Cognos button an error occurs ! Method not found: 'System.Windows.Forms.DialogResult...

Symptom

Cause

CAFE 10.2.2 and Cognos for Microsoft Office 10.2.2 does not work correctly on the same machine.

No problem with only CAFE 10.2.2 or only Cognos for Microsoft Office 10.2.2 installed on the machine

Environment

Windows - Office 2010 64-bits

Resolving The Problem

Uninstall CAFE 10.2.2 and Cognos for Microsoft Office 10.2.2

To Install CAFE 10.2.2 FP1 and then Cognos for Microsoft Office 10.2.2.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Cognos for Microsoft Office","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}}]

Document Information

Modified date:
15 June 2018

UID

swg21694870