Troubleshooting
Problem
Unable to print a report on a network printer from Cognos Business Intelligence.
Symptom
Run history shows the following errors:
RSV-DST-0018 The print request failed. Verify the version of the print processor on the application server.
RSV-DST-0014 An error occurred. See the run history details for more information.
Print trace shows the error: The Print Command ended with 22
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Administration","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.2;10.2.1;10.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
Cognos Business Intelligence
Software version:
10.2.2, 10.2.1, 10.2
Operating system(s):
Windows
Document number:
405089
Modified date:
08 May 2025
UID
swg21428143
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