Troubleshooting
Problem
Users are having issues with printing PDFs that are coming from Content Navigator and are being viewed through ViewONE Virtual in Google Chrome. The users need to a have the setting to download PDF files instead of automatically opening them in Chrome set to on. When this setting is on, the users cannot print PDFs from ViewONE Virtual.
Symptom
Everything stops after the File Preparation Complete screen - click on the "OK" button but after this, the browser print dialog never appears so the print operation cannot be completed.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTTN8","label":"IBM Daeja ViewONE Virtual"},"Component":"Virtual","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF043","label":"Red Hat"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"4.1.5.X,5.0.X","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
28 January 2021
UID
ibm10870934