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PowerVC 1.4.x - getting error message after GUI login: 503: There was an error processing the request. Response: Verify your network connectivity and refresh your browser.

Troubleshooting


Problem

Once successfully logged in PowerVC GUI, the below error message is shown:
503: There was an error processing the request.
URL:
Response: Verify your network connectivity and refresh your browser.

Diagnosing The Problem

Run
powervc-services status
Check if bumblebee service has failed:

powervc-bumblebee.service - PowerVC Bumblebee

   Active: failed (Result: exit-code)

The following error message can be found in /var/log/messages:

Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: Traceback (most recent call last):
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: File "/usr/bin/powervc-bumblebee", line 17, in <module>
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: sys.exit(main())
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: File "/usr/lib/python2.7/site-packages/powervc_bumblebee/cmd/bumblebee.py", line 28, in main
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: log.setup(cfg.CONF, 'bumblebee')
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: File "/usr/lib/python2.7/site-packages/oslo_log/log.py", line 264, in setup
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: _setup_logging_from_conf(conf, product_name, version)
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: File "/usr/lib/python2.7/site-packages/oslo_log/log.py", line 353, in _setup_logging_from_conf
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: filelog = file_handler(logpath)
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: File "/usr/lib64/python2.7/logging/handlers.py", line 392, in __init__
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: logging.FileHandler.__init__(self, filename, mode, encoding, delay)
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: File "/usr/lib64/python2.7/logging/__init__.py", line 902, in __init__
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: StreamHandler.__init__(self, self._open())
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: File "/usr/lib64/python2.7/logging/__init__.py", line 925, in _open
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: stream = open(self.baseFilename, self.mode)
Oct 19 02:04:23 dev1rtppowvc03 powervc-bumblebee: IOError: [Errno 13] Permission denied: '/var/log/bumblebee/powervc-bumblebee.log'
Oct 19 02:04:23 dev1rtppowvc03 systemd: powervc-bumblebee.service: main process exited, code=exited, status=1/FAILURE
Oct 19 02:04:23 dev1rtppowvc03 systemd: Unit powervc-bumblebee.service entered failed state.
Oct 19 02:04:23 dev1rtppowvc03 systemd: powervc-bumblebee.service failed.

Resolving The Problem

Bumblebee service requires permission to write in its logs, otherwise it would fail.
To resolve this, change permissions for /var/log/bumblebee/ logs:
cd /var/log/bumblebee/
chmod 777 powervc-*

Document Location

Worldwide

[{"Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS2MT9","label":"PowerVC"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

Document Information

Modified date:
22 October 2020

UID

ibm16351541

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