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Troubleshooting
Problem
Attempts to run DocProcessing on a batch or a Settings Collection result in a dialog box prompt when using IBM FileNet Capture. Note that the Capture installation did not have the DocProcessing option selected.
Symptom
The dialog box prompt shows:
The currently selected "Post-Scan Engine" is unable to perform image processing. Please select a correct "Post-Scan Engine" using the KSM (32-bit) in the control panel and try again
[{"Product":{"code":"SSNVMX","label":"FileNet Capture"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Capture Document Processing","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.2.1","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]
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Document Information
More support for:
FileNet Capture
Software version:
5.2.1
Operating system(s):
Windows
Document number:
467345
Modified date:
28 April 2025
UID
swg21575505