IBM Support

POST numeric error codes - IBM eServer xSeries 335

Troubleshooting


Problem

Diagnose POST error codes for the IBM eServer xSeries 335

Resolving The Problem

In the following error codes, X can be any number or letter. See the system parts listing in the Hardware Maintenance Manual (HMM) to determine which components should be replaced by a field service technician.

Error code/symptom FRU/action
062 (Three consecutive startup failures using the default configuration)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. System board
  4. Microprocessor
101, 102 (System and processor error)
  • System board
106 (System and processor error)
  • System board
111 (Channel check error)
  1. Failing adapter
  2. DIMM
  3. System board
114 (Adapter read-only memory (ROM) error)
  1. Failing adapter
  2. Run diagnostics
129 (Internal cache error)
  1. Microprocessor
  2. Optional microprocessor (if installed)
  3. System board
151 (Real time clock error)
  1. Run diagnostics
  2. Battery
  3. System board
161 (Real time clock battery error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. System board

162 (Device configuration error)

NOTE: Be sure to load the default settings and any additional desired settings; then, save the configuration.
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. Failing device
  4. System board
163 (Real-time clock error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. System board
164 (Memory configuration changed)
  1. Run the Configuration/Setup Utility program
  2. DIMM
  3. System board
165 (Service Processor failure)
  • System board
175 (Hardware error)
  • System board
176 (Computer cover or cable cover was removed without a key being used)
  1. Run the Configuration/Setup Utility program
  2. System board
177, 178 (Security hardware error)
  1. Run the Configuration/Setup Utility program
  2. System board
184 (Power-on password damaged)
  1. Run the Configuration/Setup Utility program
  2. System board
185 (Drive startup sequence information corrupted)
  1. Run the Configuration/Setup Utility program
  2. System board
186 (Security hardware control logic failed)
  1. Run the Configuration/Setup Utility program
  2. System board
187 (VPD serial number not set)
  1. Set serial number in the Configuration/Setup Utility program
  2. System board
188 (Bad EEPROM CRC #2)
  1. Run the Configuration/Setup Utility program
  2. System board
189 (An attempt was made to access the server with invalid passwords)
  • Run the Configuration/Setup Utility program, and enter the administrator password
201 (Memory test error)
If the server does not have the latest level of BIOS installed, update the BIOS to the latest level and run the diagnostic program again.
  1. DIMM
  2. System board
229 (Cache error)
  1. Microprocessor
  2. Optional microprocessor (if installed)
262 (DRAM parity configuration error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. System board
289 (DIMM disabled by POST or user)
  1. Run the Configuration/Setup Utility program, if the DIMM was disabled by the user
  2. Disabled DIMM, if not disabled by user
  3. System board

301 (Keyboard or keyboard controller error)

 
  1. Keyboard
  2. System board
303 (Keyboard controller error)
  • System board
602 (Invalid diskette boot record)
  1. Diskette
  2. Diskette drive
  3. Cable
  4. System board
604 (Diskette drive error)
  1. Run the Configuration/Setup Utility program and diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
605 (Unlock failure)
  1. Diskette drive
  2. Drive cable
  3. System board
662 (Diskette drive configuration error)
  1. Run the Configuration/Setup Utility program and diagnostics
  2. Diskette drive
  3. Drive cable
  4. System board
762 (Coprocessor configuration error)
  1. Run the Configuration/Setup Utility program
  2. Battery
  3. Microprocessor
962 (Parallel port error)
  1. Disconnect the external cable on the parallel port
  2. Run the Configuration/Setup Utility program
  3. System board
11XX (System board serial port 1 or 2 error)
  1. Disconnect the external cable on the serial port
  2. Run the Configuration/Setup Utility program
  3. System board
1162 (Serial port configuration conflicts)
  1. Run the Configuration/Setup Utility program and ensure that the IRQ and I/O port assignments needed by the serial port are available
  2. If all interrupts are being used by adapters, remove an adapter or force other adapters to share an interrupt
1301 (I2C cable to Operator information panel not found)
  1. Cable
  2. Operator information card
  3. Power switch assembly
  4. System board
1302 (I2C cable from system board to power on and reset switches not found)
  1. Cable
  2. Power switch assembly
  3. System board
1303 (I2C cable from system board to power backplane not found)
  1. Cable
  2. Power supply
  3. System board
1304 (I2C cable to diagnostic LED board not found)
  1. Power switch assembly
  2. System board

1600 (The service processor is not functioning)
  1. Do the following before replacing a FRU:
    1. Ensure that a jumper is not installed on service processor reset jumper (J39)
    2. Remove the AC power to the server, wait 20 seconds; then, reconnect the AC power
    3. Wait 30 seconds; then, turn on the server
  2. System board.
1601 (The system is able to communicate to the service processor, but the service processor failed to respond at the start of POST)
  1. Do the following before replacing a FRU:
    1. Remove the AC power to the server, wait 20 seconds; then, reconnect the AC power. Wait 30 seconds; then, turn on the server.
    2. Flash update the system management processor.
  2. Remote Supervisor Adapter, if installed
  3. System board
1602 (Cable for optional service processor adapter not installed)
  • Disconnect all server and option power cords from server, wait 30 seconds, reconnect, and retry.
1762 (Hard drive configuration error)
  1. Hard disk drive
  2. Hard disk drive cables
  3. Run the Configuration/Setup Utility program
  4. SCSI backplane
  5. System board
178X (Fixed disk error)
  1. Hard disk drive cables
  2. Run diagnostics
  3. Hard disk drive
  4. System board
1800 (No more hardware interrupt available for PCI adapter)
  1. Run the Configuration/Setup Utility program
  2. Failing adapter
  3. System board
1801 (No more ROM space available for PCI adapter)
  1. Run the Configuration/Setup Utility program
  2. Remove adapter; then, disable BIOS on adapter and run the Configuration/Setup Utility program
  3. System board
1962 (Drive does not contain a valid boot sector)
  1. Verify that a startable operating system is installed
  2. Run diagnostics
  3. Hard disk drive
  4. SCSI backplane
  5. Cable
  6. System board
2400 (Video controller test failure)
  1. Video adapter (if installed)
  2. System board
2462 (Video memory configuration error)
  1. Video adapter (if installed)
  2. System board
5962 (IDE CD-ROM drive configuration error)
  1. Run the Configuration/Setup Utility program
  2. CD-ROM drive
  3. CD-ROM power cable
  4. IDE cable
  5. System board
  6. Battery
8603 (Pointing device error)
  1. Pointing device
  2. System board
0001200 (Machine check architecture error)
  1. Microprocessor 1
  2. Optional microprocessor 2
  3. System board
00012000 (Microprocessor machine check)
  1. Microprocessor
  2. System board
00019501 (Microprocessor 1 is not functioning - check VRM and microprocessor LEDs)
  1. Microprocessor 1
  2. System board
00019502 (Microprocessor 2 is not functioning check VRM and microprocessor LEDs)
  1. Microprocessor 2
  2. System board
00019701(Microprocessor 1 failed )
  1. Microprocessor 1
  2. System board
00019702 (Microprocessor 2 failed)
  1. Microprocessor 2
  2. System board
00180100 (A PCI adapter has requested memory resources that are not available.)
  1. Reorder the adapters in the PCI slots. It is important that your startup device is positioned early in the startup-device order so that it is run by POST.
  2. Ensure that the PCI adapter and all other adapters are set correctly in the Configuration/Setup Utility program Utility program.
  3. If the memory resource settings are not correct, change the settings. If all memory resources are being used, you might need to remove an adapter to make memory available to the PCI adapter. Disabling the adapter BIOS on the adapter might correct the error. (See the documentation provided with the adapter.)
00180200 (No more I/O space available for PCI adapter)
  1. Run the Configuration/Setup Utility program
  2. Failing adapter
  3. System board
00180300 (No more memory (above 1MB) for PCI adapter)
  1. Run the Configuration/Setup Utility program
  2. Failing adapter
  3. System board.
00180400 (No more memory (below 1MB) for PCI adapter)
  1. Run the Configuration/Setup Utility program.
  2. Move the failing adapter to slot 1 or 2.
  3. Failing adapter
  4. System board
00180500 (PCI option ROM checksum error)
  1. Remove failing PCI adapter
  2. System board
00180600 (PCI adapter self-test)
  1. Run the Configuration/Setup Utility program.
  2. Move the failing adapter to slot 1 or 2.
  3. Failing adapter
  4. System board
00180700, 00180800 (General PCI error)
  1. System board
  2. PCI adapter
00181000 ( PCI error)
  1. Adapter
  2. System board
01295085 (ECC checking hardware test error)
  1. System board
  2. Microprocessor
01298001 (System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size.
  2. Microprocessor 1
01298002 (System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size.
  2. Microprocessor 2
01298101 (System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size.
  2. Microprocessor 1
01298102 (System BIOS installed on this server does not support level of processor)
  1. Ensure all microprocessors have the same cache size.
  2. Microprocessor 2
01298200 (Microprocessor speed mismatch)
  1. Ensure all microprocessors are the same speed.
  2. Microprocessor
I9990301 (Hard disk sector error)
  1. Hard disk drive
  2. SCSI backplane
  3. Cable
  4. System board
I9990305 (Hard disk sector error, no operating system installed)
  • Install operating system to hard disk
I9990650 (AC power has been restored)
  1. Check cable.
  2. Check for interruption of power.
  3. Power cable

 

Document Location

Worldwide

Operating System

Older System x:All operating systems listed

System x:Operating system independent / None

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Document Information

Modified date:
28 January 2019

UID

ibm1MIGR-44354

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