IBM Support

Post error message shows processor is not supported - IBM System x3610 (Type 7942)

Troubleshooting


Problem

The error message "Processor missing microcode" appears during the the POST. The failure can be observed if any of following E0 stepping processors is installed with system BIOS V1.01, or prior level. The E0 stepping CPUID "1067A" can be identified from BIOS configuration and setup menu. Option 43E4029 (FRU 44E5145) Xeon E5205 1.86 GHz E0 Option 44R5638 (FRU 44R5644) Xeon E5405 2.00 GHz E0

Resolving The Problem

Source

RETAIN tip: H037449

Symptom

The error message "Processor missing microcode" appears during the the POST.

The failure can be observed if any of following E0 stepping processors is installed with system BIOS V1.01, or prior level. The E0 stepping CPUID "1067A" can be identified from BIOS configuration and setup menu.

  Option 43E4029 (replacement part number 44E5145) Xeon E5205 1.86 GHz E0
Option 44R5638 (replacement part number 44R5644) Xeon E5405 2.00 GHz E0

Affected configurations

The system may be any of the following IBM servers:

  • System x3610, type 7942, any model

This tip is not software specific.

This tip is not option specific.

The following system BIOS level(s) are affected:

  • BIOS version 1.01 (BHE115A) or prior level

Solution

This behavior is corrected in BIOS version 1.02 BHE118A.

The file is available from the IBM System x Support web site at the following URL:

  http://www.ibm.com/systems/support/

Workaround

The user could ignore the POST error message and update BIOS to version 1.02 build ID BHE118A, or later, for E0 stepping processor support.

How to identify CPU ID:

  1. Press F1 -> Enter BIOS Configuration/Setup Utility.

  2. Select System Information under Main menu.

Additional information

BIOS version 1.01, or prior level, does not support E0 stepping processors.

The symptom can be resolved by updating BIOS version 1.02 build ID BHE118A, or later.

Document Location

Worldwide

Operating System

System x:Operating system independent / None

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5078968