IBM Support

POST error codes - IBM eServer xSeries 445

Troubleshooting


Problem

You can use the POST error code/symptom table to find solutions to problems that have definite symptoms.

Resolving The Problem

In the following error codes, x can be any number or letter.

Note: See IBM eServer xSeries 445 - System service parts listing to determine which components are replaceable by the customer, and which components should be replaced by an IBM field service technician.

Error code/Symptom FRU/Action
062 (Three consecutive boot failures using the default configuration.)
  1. Flash system to latest level.
  2. I/O board
101, 102 (Tick timer internal interrupt, internal timer channel 2)

I/O board
106 (Diskette controller failure)

I/O board
114 (Adapter read-only memory (ROM) error)
  1. Remove adapters and reinstall one at a time; replace Failing adapter
  2. I/O board
151 (Real time clock error)
  1. Battery
  2. I/O board
161 (Real time clock battery error)
  1. Battery
  2. I/O board
162 (Device Configuration Error) NOTE: Be sure to load the default settings and any additional desired settings; then, save the configuration
  1. Run Configuration/Setup
  2. Battery
  3. Failing device
  4. I/O board
163 (Real-Time Clock error)
  1. Run Configuration/Setup.
  2. Battery
  3. I/O board
175 (Hardware error)
  1. SMP board
  2. I/O board
  3. Service processor
177, 178 (Security hardware error)
  1. Run Configuration/Setup.
  2. I/O board
  3. Service processor
184 (Power-on password corrupted)
  1. Run Configuration/Setup.
  2. Battery
  3. I/O board
186 (Security hardware control logic failed)
  1. Run Configuration/Setup.
  2. I/O board
  3. Service processor
187 (VPD serial number not set)
  1. Set serial number in Setup.
  2. I/O board
  3. Service processor
188 (Bad EEPROM CRC #2)
  1. Run Configuration/Setup.
  2. I/O board
  3. Service processor
188 (Bad EEPROM CRC #2)
  1. Run Configuration/Setup.
  2. I/O board
  3. Service processor
289 (DIMM has been disabled by the user or system, see "Memory Settings" on page 17 of the HMM.)
  1. Run Configuration/Setup, if disabled by user.
  2. Verify proper DIMM installation (see "Removing and replacing DIMMs" on page 97 of the HMM).
  3. Disabled DIMM, if not disabled by user.
301 (Keyboard or keyboard controller error)
NOTE: After installing a USB keyboard, you might need to use the Configuration/Setup Utility program to enable keyboardless operation and prevent the POST error message 301 from being displayed during startup.
  1. Keyboard
  2. Center plane
  3. I/O board
303 (Keyboard controller error)
  1. I/O board
  2. Keyboard
  3. Center plane
602 (Invalid diskette boot record)
  1. Diskette
  2. Diskette drive
  3. Cable
  4. I/O board
604 (Diskette drive error)
  1. Run Configuration/Setup and diagnostic programs.
  2. Diskette drive.
  3. Drive Cable
  4. I/O board
662 (Diskette drive configuration error)
  1. Run Configuration/Setup and diagnostic programs.
  2. Diskette drive.
  3. Drive Cable
  4. I/O board
11xx (Center plane internal serial port error)
  1. Disconnect external cable on serial port.
  2. Run Configuration/Setup.
  3. Center plane
1762 (Fixed Disk Configuration error)
  1. Hard disk drive cables
  2. Run Configuration/Setup.
  3. Hard disk drive adapter
  4. Hard disk drive
  5. SCSI backplane
  6. I/O board
178x (Fixed Disk error)
  1. Hard disk drive cables
  2. Run diagnostic programs.
  3. Hard disk drive adapter
  4. Hard disk drive
  5. I/O board
1800 (Unavailable PCI hardware interrupt)
  1. Run Configuration/Setup and adjust adapter settings.
  2. Remove an adapter.
1962 (Drive does not contain a valid boot sector)
  1. Verify a bootable operating system is installed.
  2. Run diagnostic programs.
  3. Hard disk drive
  4. SCSI backplane
  5. Cable
  6. I/O board
2400 (Video controller test failure)
  1. Video adapter (if installed)
  2. I/O board
2462 (Video memory configuration error)
  1. Video adapter (if installed)
  2. I/O board
5962 (IDE CD-ROM configuration error)
  1. Run Configuration/Setup.
  2. CD-ROM drive.
  3. IDE Cable
  4. I/O board
8603 (Pointing Device Error)
  1. Pointing device
  2. Center plane
  3. I/O board
0001295 (ECC circuit check)
  1. DIMM
  2. SMP board
00012000 (Processor machine check error)
  1. SMP board
  2. PCI-X board
  3. I/O board
00019501 (Processor 1 is not functioning -check VRM and processor LEDs)
  1. VRM 1
  2. Microprocessor 1
  3. SMP board
00019502 (Processor 2 is not functioning -check VRM and processor LEDs)
  1. VRM 2
  2. Microprocessor 2
  3. SMP board
00019503 (Processor 3 is not functioning -check VRM and processor LEDs)
  1. VRM 3
  2. Microprocessor 3
  3. SMP board
00019504 (Processor 4 is not functioning -check VRM and processor LEDs)
  1. VRM 4
  2. Microprocessor 4
  3. SMP board
00019701 (Processor 1 failed BIST)
  1. Microprocessor 1
  2. VRM1
  3. SMP board
00019701 (Processor 1 failed BIST)
  1. Microprocessor 1
  2. VRM1
  3. SMP board
00019703 (Processor 3 failed BIST)
  1. Microprocessor 3
  2. VRM3
  3. SMP board
00019704 (Processor 4 failed BIST)
  1. Microprocessor 4
  2. VRM4
  3. SMP board
00180100 (A PCI adapter has requested memory resources that are not available)
  1. Reorder the adapters in the PCI slots. It is important that your boot device is positioned early in the scan order so that it is executed by POST.
  2. Ensure that the PCI adapter and all other adapters are set correctly in the Configuration/Setup Utility program. If the memory resource settings are not correct, change the settings.
  3. If all memory resources are being used, you might need to remove an adapter to make memory available to the PCI adapter. Disabling the adapter BIOS on the adapter should correct the error. Refer to documentation provided with the adapter.
00180200 (No more I/O space available for PCI adapter)
  1. Run Configuration/Setup.
  2. Failing adapter
  3. PCI-X board
00180300 (No more memory (above 1MB for PCI adapter))
  1. Run Configuration/Setup.
  2. Failing adapter
  3. PCI-X board
00180400 (No more memory (below 1MB for PCI adapter))
  1. Run Configuration/Setup.
  2. Move the failing adapter to slot 1 or 2.
  3. Failing adapter
  4. PCI-X board
00180500 (PCI option ROM checksum error)
  1. Remove failing PCI card.
  2. PCI-X board
00180600 (PCI built-in self test failure)
  1. Run Configuration/Setup.
  2. Move the failing adapter to slot 1 or 2.
  3. Failing adapter
  4. PCI-X board
00180700, 00180800 (General PCI error)
  1. Verify that no devices have been disabled in CMOS.
  2. PCI-X board
  3. PCI card
00181000 (PCI error)
  1. Remove adapters in PCI slots.
  2. PCI-X board
01295085 (ECC checking hardware test error)
  1. Microprocessor
  2. DIMM
  3. SMP board
01298001 (No update data for processor 1)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 1
01298002 (No update data for processor 2)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 2
01298004 (No update data for processor 3)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 3
01298005 (No update data for processor 4)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 4
01298101 (Bad update data for processor 1)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 1
01298102 (Bad update data for processor 2)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 2
01298103 (Bad update data for processor 3)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 3
01298104 (Bad update data for processor 4)
  1. Ensure all microprocessors are the same cache size.
  2. Reflash BIOS code.
  3. Microprocessor 4
0I298200 (Processor speed mismatch)

Ensure all microprocessors are the same cache size.
I9990301 (Fixed disk sector error)
  1. Hard disk drive
  2. SCSI backplane
  3. Cable
  4. I/O board
I9990650 (AC power has been restored)
  1. Check cables.
  2. Check for interruption of power supply.
  3. Power cable
  4. Top power board

Document Location

Worldwide

Operating System

Older System x:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"QU02BMJ","label":"Older System x->xSeries 445->8870"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
23 January 2019

UID

ibm1MIGR-52970

Page Feedback