Troubleshooting
Problem
Upgrading ITM 6.2.2.x to ITM 6.2.2.x+ may cause the following pop-up to appear. "Another version of this product is already installed. To configure or remove this existing version of the product, use Add/Remove Programs on the Control Panel. {A75F7F91-1FF2-49C6-ABFF-1FDAF54E7E67}" When OK is pressed, the installation terminates.
Symptom
Unable to upgrade ITM 6.2.2.x to ITM 6.2.2.x+. For example unable to upgrade ITM 6.2.2 FP2 NT Agent to ITM 6.2.2 FP4 NT Agent. Seems to occur more on 64-bit platforms than on 32-bit platforms. Also seems to occur more on Win 2008 than other Windows platforms.
[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"ITM Distributed Installer V6","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.2.2;All Versions","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}},{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Tivoli Distributed Monitoring","Platform":[{"code":"PF033","label":"Windows"}],"Version":"","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
10 July 2024
UID
swg21587068