Troubleshooting
Problem
This technote identifies a possible resolution to the error, Please insert the disk: Disk 1, which can occur when upgrading from a previous 2003 version of an IBM® Rational® product using 2003 Service Release CDs.
Resolving The Problem
This can happen when the original installation was performed using a designated release area created through the Enterprise Deployment install option, or for a product that was downloaded from the Web.
If this message is encountered, cancel out of the message dialog and allow the upgrade to roll back. After the roll back, reboot the system.
To avoid this issue, use any one of the following options:
- Create a release area using the Enterprise Deployment install option when running the installation for the Service Release. Point to the release area from a client machine and run Setup.exe, or the Sitedefs shortcut to complete the installation.
- Download the Service Release version of the product from the web and run the installation.
- Uninstall the previous IBM Rational product(s), reboot the system, and then install the Service Release from the CDs.
Note: The original installation location can be found from the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{Product GUID}\
The String Value named InstallSource contains the location of the root directory used for the installation. In the case of a CD, the CDROM drive will be listed.
For example, with the CDROM drive mapped to drive letter E, the InstallSource String Value will contain “E:\Setup\”.
In the case of an installation from a download or a release area created through the Enterprise Deployment install option, the value will contain the full path to the release area or the location where the download was extracted.
The only way to differentiate between an extracted download and a release area is the presence of Cabinet files (extension of .cab) in the extracted download directory.
If the location listed in the InstallSource String Value contains one or more files with a .cab extension, then the source was either an extracted download, or CD content copied to the hard disk.
[{"Product":{"code":"SSCTQH","label":"Rational Common Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Rational Common Installer","Platform":[{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;2003.06.01;2003.06.10;2003.06.12;2003.06.13;2003.06.14;2003.06.15","Edition":"","Line of Business":{"code":"","label":""}}]
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Document Information
Modified date:
16 June 2018
UID
swg21165296