Troubleshooting
Problem
Planning Analytics Workspace is configured with Cognos Analytics security (CAM).
When we try to access Workspace, a blank page is displayed, sometimes with just "error, see logs" at the upper-left, or some pmhub errors occur.
When we try to connect through Planning Analytics for Excel, an HTTP 404 "page not found" error occurs.
This message can also appear:
"PMHub service parameter was not specified"
When we trace by using either Fiddler or generating a HAR file (by using the developer's mode of the web browser), then we can see this underlying error message:
"Cannot redirect back to Planning Analytics because the host URL (http://<some_server_name_or_IP>) has not been whitelisted"
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzJeAAK","label":"Security-\u003ECAM (Business Intelligence, Cognos Analytics)"},{"code":"a8m0z000000blfjAAA","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16254744