IBM Support

Planning Analytics SSL Configuration on TM1Web (or any Web Tier components) does not work as expected

Troubleshooting


Problem

After having completed the SSL Configuration for the Planning Analytics Web Tier components, the sites do not work.  The certificates appear valid in the keystore, and all steps had been followed correctly.

Symptom

When hitting the website (TM1Web for example), the following is returned:
 
In Google Chrome:
This site can’t be reached localhost unexpectedly closed the connection.
Try:
•Checking the connection
•Checking the proxy and the firewall
•Running Windows Network Diagnostics
In Internet Explorer:
Can’t reach this page
•Make sure the web address https://localhost:9510 is correct
•Search for this site on Bing
•Refresh the page

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
09 August 2019

UID

ibm10967137

Page Feedback