Troubleshooting
Problem
After having completed the SSL Configuration for the Planning Analytics Web Tier components, the sites do not work. The certificates appear valid in the keystore, and all steps had been followed correctly.
Symptom
When hitting the website (TM1Web for example), the following is returned:
In Google Chrome:
This site can’t be reached localhost unexpectedly closed the connection.
Try:
Try:
•Checking the connection
•Checking the proxy and the firewall
•Running Windows Network Diagnostics
•Checking the proxy and the firewall
•Running Windows Network Diagnostics
In Internet Explorer:
Can’t reach this page
•Make sure the web address https://localhost:9510 is correct
•Search for this site on Bing
•Refresh the page
•Search for this site on Bing
•Refresh the page
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 August 2019
UID
ibm10967137