Troubleshooting
Problem
Planning Analytics Administration (PAA) unable to display status of TM1 databases. The agent status is reflected as "unreachable" within PAA console.
Symptom
- The agent shows up as "unreachable" within Planning Analytics Administration console.
- Issue is only experienced if Planning Analytics and Workspace are installed over separate serves.
- The bootstrap.properties file (<PA_install_location>/paa_agent/wlp/usr/servers/kate-agent) correctly reflects the agent version details
- TM1 databases are accessible over Workspace without any issues.
- tm1messages.log (<PA_install_location>\paa_agent\wlp\usr\servers\kate-agent\logs\messages.log) contains the following authentication errors.
00000028 com.ibm.pa.kate.adaptor.PAKateAgentAdaptor E Unable to get servers status for host, via Agent, when server name is: | Status: 401 | Reason: Unauthorized
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m0z000000boHBAAY","label":"Installation and Configuration-\u003EPlanning Analytics Administration"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16563217