Troubleshooting
Problem
After an upgrade of the Planning Analytics Administration Agent (PA Agent) it's not possible to see the TM1 Databases in Planning Analytics Workspace Administration anymore.
The "messages.txt" log file of the Planning Analytics Administration Agent in "../tm1_64/paa_agent/wlp/usr/servers/kate-agent/logs" include a bulk of error messages:
...
0000003c com.ibm.pa.kate.agent.service.PAKateAgentService E Exception java.lang.NullPointerException at com.fasterxml.jackson.databind.deser.SettableBeanProperty.getName(SettableBeanProperty.java:352) at com.fasterxml.jackson.databind.deser.BeanDeserializerBuilder.addProperty(BeanDeserializerBuilder.java:177) at com.fasterxml.jackson.databind.deser.BeanDeserializerFactory.addBeanProps(BeanDeserializerFactory.java:598) at com.fasterxml.jackson.databind.deser.BeanDeserializerFactory.buildBeanDeserializer(BeanDeserializerFactory.java:234) at com.fasterxml.jackson.databind.deser.BeanDeserializerFactory.createBeanDeserializer(BeanDeserializerFactory.java:143) at com.fasterxml.jackson.databind.deser.DeserializerCache._createDeserializer2(DeserializerCache.java:411) at com.fasterxml.jackson.databind.deser.DeserializerCache._createDeserializer(DeserializerCache.java:349) at com.fasterxml.jackson.databind.deser.DeserializerCache._createAndCache2(DeserializerCache.java:264) at com.fasterxml.jackson.databind.deser.DeserializerCache._createAndCacheValueDeserializer(DeserializerCache.java:244) at com.fasterxml.jackson.databind.deser.DeserializerCache.findValueDeserializer(DeserializerCache.java:142) at com.fasterxml.jackson.databind.DeserializationContext.findRootValueDeserializer(DeserializationContext.java:476) at com.fasterxml.jackson.databind.ObjectMapper._findRootDeserializer(ObjectMapper.java:4389) at com.fasterxml.jackson.databind.ObjectMapper._readMapAndClose(ObjectMapper.java:4198) at com.fasterxml.jackson.databind.ObjectMapper.readValue(ObjectMapper.java:3205) at com.fasterxml.jackson.databind.ObjectMapper.readValue(ObjectMapper.java:3173) at com.ibm.pa.kate.agent.service.PAKateAgentService.getServersStatus(PAKateAgentService.java:531) at com.ibm.pa.kate.agent.service.PaKateServerUnresponsiveNotificationService.checkNotificationThresholds(PaKateServerUnresponsiveNotificationService.java:55) at com.ibm.pa.kate.agent.scheduler.ServerUnresponsiveNotificationTask.run(ServerUnresponsiveNotificationTask.java:34) at java.util.TimerThread.mainLoop(Timer.java:566) at java.util.TimerThread.run(Timer.java:516)
...
Symptom
Planning Analytics Administration Agent isn't working anymore. It's generate a bulk of error messages in the messages.txt log file.
In Planing Analytics Workspace Administration the TM1 databases are not displayed or displayed with wrong information.
Document Location
Worldwide
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Document Information
Modified date:
03 July 2020
UID
ibm16243838