Troubleshooting
Problem
Attempts to perform modifying, repairing, or removing IBM Rational Rhapsody from setup.exe result in InstallShield wizard hangs and not responding for excessively long time.
Symptom
Window of setup.exe remains not responsible after 15 minutes of waiting:
[{"Product":{"code":"SSB2MU","label":"IBM Engineering Systems Design Rhapsody"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Installation","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.6;7.6.0.1;7.6.1;7.6.1.1;7.6.1.2;7.6.1.3;7.6.1.4;7.6.1.5;8.0;8.0.1;8.0.2;8.0.3;8.0.4;8.0.5;8.0.6;8.1;8.1.1;8.1.2;8.1.2.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
27 May 2022
UID
swg21960772