Troubleshooting
Problem
Customer has enabled "useInternalPdfViewer = true" functionality (which enabled local 'pdfium' PDF rendering by the Controller client, rather than using an external third-party PDF reader).
Afterwards, user runs any standard report. This initially appears OK in HTML (as expected).
However, if the user changes the output 'format' to PDF, then the report does not appear (as expected) in the Controller client's PDFViewer functionality popup screen.
Instead, either (depending on environment):
- It appears in the local Adobe Reader client
- A message appears asking the user to choose which program to open PDF files in.
Symptom
Example (if Adobe Reader not installed):
File Download
Do you want to save this file, or find a program online to open it?
Name: New Report.pdf
Type: Unknown File Type
From: <appserver>
Find Save Cancel
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GnwjAAC","label":"Report Server"}],"ARM Case Number":"TS004132160","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.4.1"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16327157