PDF reports open in new window when using Adobe Reader 8.1.2

Troubleshooting

Problem

User find that a report opened in PDF format opens in a new window. To troubleshoot this, the user checks their settings (inside Adobe Reader) under 2Edit -> Preferences -> Internet". Curiously, this shows the correct value ("Display PDF in browser" is enabled/selected). In addition, Cognos Connection will show the viewer as a blank page, when hitting the return button a message "Page display error" will flash and then the portal will be refreshed correctly. ]

Symptom

"Correct" settings for Adobe Reader 8.1.2 appear to be ignored by the client device.

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1038522

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Document Information

More support for:
Cognos Business Intelligence

Software version:
8.1

Operating system(s):
Windows

Document number:
370677

Modified date:
08 May 2025

UID

swg21342795

IBM Support

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