Troubleshooting
Problem
Some PDF documents are rendered in IBM Daeja ViewONE Virtual with blank white space in place of the text when IE11 is used on a Windows10 PC.
The issue is specific to certain PDF documents.
The issue is specific to where PDF documents are rendered on the client (default since version 5.0.6+)
Other browsers do not exhibit the same issue and render the text as expected.
Symptom
The PDF document displays but where there is text that can be seen when rendering the document in Adobe Reader, the same text is missing completely when the PDF is rendered in Daeja ViewONE Virtual.
In the browser developer tools console, the following error text is seen:
CSS3111 : @font-face encountered unknown error.
CSS3111 : @font-face encountered unknown error.
Document Location
Worldwide
[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTTN8","label":"IBM Daeja ViewONE Virtual"},"ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
14 October 2020
UID
ibm16337497