Troubleshooting
Problem
User runs a standard report. By default, this shows the HTML version. This appears OK. User then changes the 'Select Format' setting to XLS (or XLSX). Again, this displays/appears OK. User then changes the report to display PDF. The report does not show. Instead, a white/blank screen appears.
Symptom
After changing the 'Select Format' setting to PDF:
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg22008240