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Patch fails with Access is Denied to Thumbs.db

Troubleshooting


Problem

Patch fails with Access is Denied to Thumbs.db

Symptom

GIS / SI
Windows environment

Patch installation fails with the following error:

Error Message

Processing pre service install tasks...Pre service installation not required

Adding version information...
adding generic version information
No version info to add
...DONE
com.sterlingcommerce.woodstock.install.module_loader.ServiceInstallException: ServiceInstall.installService()->File not found...
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.installServi ce(ServiceInstall.java:718)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.install(Serv iceInstall.java:300)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.install(Serv iceInstall.java:161)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.installCompo nents(ServiceInstall.java:376)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.install(Serv iceInstall.java:321)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.install(Serv iceInstall.java:161)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.installCompo nents(ServiceInstall.java:376)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.install(Serv iceInstall.java:321)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.install(Serv iceInstall.java:172)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstallDriver.doIt(S erviceInstallDriver.java:176)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstallDriver.main(S erviceInstallDriver.java:64)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)<br /> at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.jav a:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstallBootstrapper. doIt(ServiceInstallBootstrapper.java:96)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstallBootstrapper. main(ServiceInstallBootstrapper.java:60)
Caused by: java.io.FileNotFoundException: C:\SterlingCommerce\SI\container\Applications\dashboard\images\html\Thumbs.db (Access is denied)
at java.io.FileOutputStream.open(Native Method)
at java.io.FileOutputStream.<init>(FileOutputStream.java:179)
at java.io.FileOutputStream.<init>(FileOutputStream.java:131)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.saveEntry(Se rviceInstall.java:2110)
at com.sterlingcommerce.woodstock.install.module_loader.ServiceInstall.installServi ce(ServiceInstall.java:698)
... 16 more
Error -1 installing service files.

[{"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

NFX7271

Document Information

Modified date:
16 June 2018

UID

swg21551544

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