Troubleshooting
Problem
When requesting a reset of the Control Center user password the email being sent has the wrong host name in the URL link.
The host name in the link is not the expected value (i.e. not the local host name where Control Center resides).
Symptom
The email from Control Center to the user for "ALERT! Account forgot password request initiated"
shows an incorrect host name on the activation link URL. It is not the current host name where Control Center is installed and URL will not work.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSJC3O","label":"IBM Sterling Control Center Monitor"},"ARM Category":[{"code":"a8m0z000000cwVxAAI","label":"EMAIL"}],"ARM Case Number":"TS011922117","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.2.0;6.2.1;and future releases"}]
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Document Information
Modified date:
02 February 2023
UID
ibm16952375