IBM Support

Packet command errors displayed when running DSA - Servers

Troubleshooting


Problem

When running DSA on Red Hat Enterprise Linux 3 in run level 3 (text-mode via CTRL+ALT+F1), error messages may appear during the collection of Disk Management information, such as "ATAPI device hdc: packet command error." This condition has no effect on the collection of data.

Resolving The Problem

Source

RETAIN tip: H191297

Symptom

When running DSA on Red Hat Enterprise Linux 3 in run level 3 (text-mode via CTRL+ALT+F1), error messages may appear during the collection of disk management information, such as "ATAPI device hdc: packet command error."

This condition has no effect on the collection of data.

Affected configurations

This Tip is not hardware specific.

The system is configured with at least one of the following:

  • IBM Dynamic System Analysis (DSA) 1.20, any edition
  • IBM Dynamic System Analysis (DSA) 1.30, any edition
  • IBM Dynamic System Analysis (DSA) 1.31, any edition
  • IBM Dynamic System Analysis (DSA) 2.00 , Portable Edition
  • IBM Dynamic System Analysis (DSA) 2.02 , Portable Edition
  • Red Hat Linux RHEL 3, any update

This Tip is not option specific.

Solution

None.

Workaround

Run DSA in the Linux run level 5 (KDE, GNOME, or Xwindow shells). The error messages will not appear.

Additional Information

These messages are produced when DSA executes Linux commands to obtain device information. The messages are displayed in run level 3, but are hidden from the user in run level 5.

Document Location

Worldwide

Operating System

System x:Red Hat Enterprise Linux 3

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-5071619

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