Troubleshooting
Problem
User launches Citrix website. User types in username/password. User clicks on 'Controller' icon.
An error appears.
Symptom
C:\users\<username>\downloads\xxxxxxxxxxxxx.ica
The package runtime information is corrupted.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
12 October 2021
UID
ibm10959847