IBM Support

'OutOfMemoryException' error when exporting large number of items (for example multiple reports) when Exporting Structures

Troubleshooting


Problem

User clicks 'Transfer - Export Structures'. User selects many/most/all of the options (for example 'Accounts/Forms, Form Sets, Submissions...' and so on). User clicks on the 'Run' icon. After several minutes, an error message appears.

Symptom

Screen:
Information
Standard Error
Number: 5
Source: FrangoDirect.ExportStructuresD.SelectExpServer#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.OutOfMemoryException: Out of memory
at FrStructuresB.ExportStructuresClass.SelectExpServer(String sGuid, String sUser, Object rsSelections, Object rsSelections2, String sXmlDoc)
at Cognos.Controller.Proxy.CCRWS.ExportStructures_SelectExpServer(String sGuid, String sUser, DataSet[] rsSelection, DataSet[] rsSelection2, String sXmlDoc)
--- End of inner exception stack trace ---
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.ExportStructuresD.SelectExpServer(DataSet[] rsSelections, DataSet[] rsSelections2, String sXmlDoc)
at Cognos.Controller.Forms.Form.frmExportStruc.DoExportServer()
[OK]

Event Log:
Event Type: Warning
Event Source: Cognos Controller
Event Category: None
Event ID: 0
Date: 07/12/2009
Time: 09:38:35
User: N/A
Computer: SERVERNAME
Description:
Standard Error
Number: 5
Source: FrangoDirect.ExportStructuresD.SelectExpServer#ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.OutOfMemoryException: Out of memory
at FrStructuresB.ExportStructuresClass.SelectExpServer(String sGuid, String sUser, Object rsSelections, Object rsSelections2, String sXmlDoc)
at Cognos.Controller.Proxy.CCRWS.ExportStructures_SelectExpServer(String sGuid, String sUser, DataSet[] rsSelection, DataSet[] rsSelection2, String sXmlDoc)
--- End of inner exception stack trace ---
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at Cognos.Controller.Common.RaiseErrCli.RaiseError(Int32 lErrNo, String sErrSource, String sErrDesc, String sErrHelpFile, Int32 lErrHelpContext)
at Cognos.Controller.Direct.ExportStructuresD.SelectExpServer(DataSet[] rsSelections, DataSet[] rsSelections2, String sXmlDoc)
at Cognos.Controller.Forms.Form.frmExportStruc.DoExportServer()

Event Type: Warning
Event Source: Cognos Controller
Event Category: None
Event ID: 0
Date: 07/12/2009
Time: 09:38:34
User: N/A
Computer: SERVERNAME
Description:
Error occured at 07/12/2009 09:38:33 in IBM Cognos 8 Controller, Error No=5, Source=FrangoDirect.ExportStructuresD.SelectExpServer#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.OutOfMemoryException: Out of memory
at FrStructuresB.ExportStructuresClass.SelectExpServer(String sGuid, String sUser, Object rsSelections, Object rsSelections2, String sXmlDoc)
at Cognos.Controller.Proxy.CCRWS.ExportStructures_SelectExpServer(String sGuid, String sUser, DataSet[] rsSelection, DataSet[] rsSelection2, String sXmlDoc)
--- End of inner exception stack trace ---, HelpFile= HelpContext=0

Event Type: Warning
Event Source: VBRuntime
Event Category: None
Event ID: 1
Date: 07/12/2009
Time: 09:38:27
User: N/A
Computer: SERVERNAME
Description:
The VB Application identified by the event source logged this Application FrStructuresB: Thread ID: 5060 ,Logged: Error occured at 07/12/2009 09:38:27 in FrStructuresB, Error No=7, Source=FrStructuresB.ExportStructures.SelectExp, Description=Out of memory, HelpFile= HelpContext=0

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.1;8.5.1","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21402263

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