Troubleshooting
Problem
Unable to log into Gentran on Primary server
Executive Service says Starting instead of Started
Symptom
When trying to log into Gentran, get pop-up error "Database Exception Encountered"
Excerpt from Windows Event Viewer App Log
ODBC: MFC database exception in Program/RETCODE: Server/-1State:08001,Native:17,Origin:[Microsoft][ODBC SQL Server Driver][DBNETLIB]
State:01000,Native:53,Origin:[Microsoft][ODBC SQL Server Driver][DBNETLIB]
SQL Server does not exist or access denied.
ConnectionOpen (Connect()).
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"ARM Category":[{"code":"a8m50000000L07iAAC","label":"Sterling Gentran:Server for Microsoft Windows-\u003EInstall\/Upgrade\/Migration"}],"ARM Case Number":"TS013323650","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
More support for:
Sterling Gentran:Server for Microsoft Windows
Component:
Sterling Gentran:Server for Microsoft Windows->Install/Upgrade/Migration
Software version:
All Versions
Document number:
7005901
Modified date:
21 June 2023
UID
ibm17005901
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