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"The 'OraOLEDB.Oracle.1' provider is not registered on the local machine" when testing database connection

Troubleshooting


Problem

Administrator launches "Controller Configuration". Administrator clicks on database connection, and clicks 'test'. An error appears. If the user tries to launch Controller, a similar error appears.

Symptom


The 'OraOLEDB.Oracle.1' provider is not registered on the local machine

Error launching Controller client:
The exact error will depend on the environment, for example:



System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException: Provider cannot be found. It may not be properly installed.
at FrServerB.ServerInfoClass.GetDBRelease(String sGuid, String sUser)
at Cognos.Controller.Proxy.CCRWS.ServerInfo_GetDBRelease(String sGuid, String sUser)
--- End of inner exception stack trace ---

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21694296

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