IBM Support

Options for uninstalling Dynamsoft service and installing DatacapWebPlugin

General Page

Refer the following options to uninstall Dynamsoft service:
Option 1:
After installing Datacap 9.1.7 interim fix 006 manually, uninstall Dynamsoft service v.1.5.0924 or v.1.5.1804. You can perform this operation through Control Panel > Uninstall a program, when the pop-up opens. Continue installing the updated DatacapWebPlugin from interim fix 006.
Option 2:
After installing Datacap 9.1.7 interim fix 006, run the automated script that is made available by Datacap support team to uninstall Dynamsoft service v.1.5.0924 or v.1.5.1804, when the pop-up opens. Continue installing the updated DatacapWebPlugin from interim fix 006.
Option 3:
Before installing interim fix 006, run the automated script available or manually uninstall the Dynamsoft service v.1.5.0924 or v.1.5.1804 through Control Panel > Uninstall a program. This should prevent issues while installing interim fix 006.

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Document Information

Modified date:
11 October 2021

UID

ibm16497437