Troubleshooting
Problem
Optimize Database submitted interactively and after a few hours, Controller client is closed and the Optimize Database completion is not recorded on the System Info.
Symptom
- Controller client is idle for at least the amount of time allocated to your authentication session. Typically it will be during the Rebuild Indexes portion of the Optimize Database.
- The IBMid logon screen is displayed on screen when the IBM Controller application server comes back to the Controller client and finds there is no longer an active session.
- The IBM Controller application server sends a response to the Controller client (for example: change the Optimize Database status from Rebuild Indexes to Removing Temporary FoxPro Tables)
- When the user notices this logon screen and provides their IBMid credentials, the session is 'renewed' and the communication between the IBM Controller application server and Controller client is re-open to complete the Optimize Database process.
- The user must click the OK on the Optimize Completed popup for the 'Database Optimized', in the System Info, to be updated properly.
- When the user does not notice the logon screen, the Controller client and logon screen will close 15 minutes (approx) after that.
- The Optimize Database is not complete (not recorded).
- When the user notices this logon screen and provides their IBMid credentials, the session is 'renewed' and the communication between the IBM Controller application server and Controller client is re-open to complete the Optimize Database process.
- The IBM Controller application server sends a response to the Controller client (for example: change the Optimize Database status from Rebuild Indexes to Removing Temporary FoxPro Tables)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"ARM Category":[{"code":"a8m3p0000008uDOAAY","label":"Controller-\u003EBA - Cognos Controller Cloud"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
30 May 2024
UID
ibm17154983