IBM Support

Optim 11.3 Installation on Windows Server 2012/ 2012R2

Troubleshooting


Problem

Installation of Optim Test Data Management TDM or Data Privacy DP fails with the following error message during the installation process : ZeroGu6: Windows DLL failed to load     at ZeroGa4.b(DashoA10*..)     at ZeroGa4.b(DashoA10*..)     at com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..)     at com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..)     at com.zerog.ia.installer.Main.main(DashoA10*..)     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)     at java.lang.reflect.Method.invoke(Method.java:611)     at com.zerog.lax.LAX.launch(DashoA10*..)     at com.zerog.lax.LAX.main(DashoA10*..)

Symptom


While trying to install IBM Infosphere Optim TDM / DP, using at least the Workstation component, on a Microsoft Windows Server 20012 / 2012R2,
an error message box appears, even the installation, here the launchpad64.exe / launchpad.exe,
was started with "Run as Administrator".

This is independent of the used bit version.

A screen like this will appear:




While selecting "Details...":

[{"Product":{"code":"SSMLQ4","label":"IBM InfoSphere Optim Test Data Management Solution"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.3.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
08 July 2021

UID

swg21686842

Page Feedback