Troubleshooting
Problem
Xen SUSE Linux Enterprise Server (SLES) will hang on shutdown or reboot command. This happens intermittently but with more frequency on systems with memory in all the channels. The issue occurs when the user issues a reboot or shutdown command. For example, SlesXenPrompt> shutdown -r now The user may see a kernel panic or page fault or a hang. This information may be viewed by examining the dmesg.txt file on the next successful login (as root).
Resolving The Problem
Source
RETAIN tip: H213563
Symptom
Xen SUSE Linux Enterprise Server (SLES) will hang on shutdown or reboot command. This happens intermittently but with more frequency on systems with memory in all the channels.
The issue occurs when the user issues a reboot or shutdown command.
For example,
| SlesXenPrompt> shutdown -r now |
The user may see a kernel panic or page fault or a hang.
This information may be viewed by examining the dmesg.txt fileon the next successful login (as root).
Affected configurations
The system is configured with at least one of the following:
- SUSE Linux Enterprise Server 11 Base Install XEN, Service Pack 1 XEN, Service Pack 2 XEN, Service Pack 3 XEN
This tip is not system specific.
This tip is not option specific.
The following system BIOS or UEFI level(s) are affected:
- Build ID: CE4101U or later
Note: This does not imply that the network operating system will work under all combinations of hardware and software.
Please see the compatibility page for more information: http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/
Solution
This behavior will be corrected in a future release of firmware.
The target date for this release is scheduled for fourth quarter 2014.
The file is or will be available by selecting the appropriate Product Group, type of System, Product name, Product machine type, and Operating system on IBM Support's Fix Central web page, at the following URL:
Workaround
Xen SLES allows the root user to specify which shutdown or reboot mechanism to use.
Users can edit elilo.conf to include reboot=a in the boot command line. This will force the reboot to use Advanced Configuration and Power Interface (ACPI).
This can be done via Graphical User Interface (GUI) YAST (Yet another Setup Tool) or editing elilo.conf directly with an editor. Here is an example of a line in elilo.conf modified to use acpi as its reboot mechanism.
For example:
| append =
"resume=/dev/disk/by-id/scsi-35000c5006810b98b-part2 splash=silent
crashkernel=256M-:128M reboot=a showopts" Here are other options for the reboot parameter: ========reboot = t[riple] | k[bd] | a[cpi] | p[ci] | n[o] [, [w]arm | [c]old] Default: 0 |
Specify the host reboot method.
Warm instructs Xen to not set the cold reboot flag.
Cold instructs Xen to set the cold reboot flag.
No instructs Xen to not automatically reboot after panics or crashes.
Triple instructs Xen to reboot the host by causing a triple fault.
KBD (Keyboard Controller) instructs Xen to reboot the host via the keyboard controller.
ACPI (Advanced Configuration and Power Interface) instructs Xen to reboot the host using RESET_REG in the ACPI FADT (Fixed ACPI Description Table)Peripheral Component Interconnect (PCI) instructs Xen to reboot the host using PCI reset register (port CF9).
Additional information
The workaround will force the operating system to not use UEFI for its shutdown or reboot mechanism thus avoiding the issue path.
Document Location
Worldwide
Applicable countries and regions
- Worldwide
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x3250 M5"},"Platform":[{"code":"PF047","label":"SurePOS"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWXM0","label":"System x->System x3850 X6"},"Platform":[{"code":"PF047","label":"SurePOS"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HWXX0","label":"Lenovo x86 servers->Lenovo System x3500 M4"},"Platform":[{"code":"PF047","label":"SurePOS"}],"Line of Business":{"code":"","label":""}}]
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Document Information
More support for:
BladeCenter->BladeCenter HS20
Operating system(s):
SurePOS
Document number:
865644
Modified date:
18 April 2023
UID
ibm1MIGR-5096652