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The OpenPages OPCCBackup Command Fails to Complete Without Errors When Backing Up an Oracle Content Store

How To


Summary

When executing the OPCCBackup.sh|.cmd command line utility on a reporting server, you may see a warning about the "tools.jar file is not found". When using an Oracle database for the content store, you may also see the following error in the OPCCBackup command output when the content store is being backed up, depending on the version of Cognos being used:

"[exec] ORA-39006: internal error"

The error occurs when the Java that is being used is not a full Java SDK. Note that the Java that is included with newer versions of IBM Cognos Analytics is a Java Runtime Environment (JRE) only. When an Oracle database is used for the Cognos content store, the Oracle datapump utility that executes as part of the OPCCBackup command requires JAR files that are only available in a full Java SDK.

The warning about the missing tools.jar file can be safely ignored in a DB2-based environment.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"ARM Category":[{"code":"a8m50000000ClBnAAK","label":"Command Line Tools"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.2.0","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS4PJS","label":"IBM OpenPages on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

ibm16204125

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