Troubleshooting
Problem
Attempts to open the specific module in IBM Rational DOORS client results in a crash with EXCEPTION_ACCESS_VIOLATION error.
Symptom
A particular module may not contain many objects or OLEs, however, opening it often crashes the Rational DOORS client.
The full error message:
--------------------------------------------
Unable to open module "XXXXXXXXXX"
doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at
001B:004AD57E
...
--------------------------------------------
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5;9.4.0.1;9.4;9.3.0.7;9.3.0.6;9.3.0.5;9.3;9.3.0.1;9.3.0.2;9.3.0.3;9.3.0.4","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21621656