Troubleshooting
Problem
User launches the 'main' Controller client (CCR.EXE). User clicks 'Company - Data Entry reported values'. User selects the settings (for example 'Company', 'Actuality', 'Period' etc.). However, the 'open' folder icon is greyed out, and therefore cannot be clicked on (used). This means that the data entry form cannot be opened. The problem is intermittent - for example, the same user was able to open the same data entry form earlier.
Symptom
No errors are displayed. However, the 'open folder' icon (for the Windows 'Data Entry Reported Values') is grayed out. It is impossible to use this icon.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1;10.3;10.2.1;10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21373357